There are a number of factors to take into consideration when prepping yourself and your company to approach the largest clients you’ll ever work with.
Today we’re going to start with a brief
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There are three major paths a business can take:
Most business owners ended up working themselves into the ground without much reward or success. This is what happens when you fool yourself into thinking you will find quick success. You may also find yourself following this path when you are afraid of change.
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Catch the Big Fish
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Now we are going to transition a bit and talk about
mindset, you may find it harder than you think.
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The Rule of 1% is simply defined as adding to your customer service one percent at a time. Before you can do
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Avoid doing too much at one or you’ll set yourself up for failure. Think of the confidence you and your employees will have when you
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Focus on your vision and baby steps to turn your satisfied customers
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I hope you’ve learned a lot out good customer service and how it’s essential to your overall success. If you need help with any of the steps we’ve gone through over the last four lessons try our FREE test drive and get access to some of the best resources, tools and coaches available.
In upcoming posts we’re going to explore strategies of bagging the big clients and keeping them.
Karl Bryan, Leader Global Consulting
In the last post we talked about how to figure out what your customers want out of a positive
shopping experience. Today we??™ll talk about the concept of Deliver 1 and how this concept can take your customer service to the next level. I”ve decided to split up this post so the next one will cover the 1% Rule.
Consistency is the key to any great customer service experience. If you want to take your satisfied customers to Raving Fan status, you have to go above and canadian pharmacy cialis online beyond the average customer service experience.
There are three ways to develop consistency:
Avoid offering too many customer service options.
We sometimes get so caught up in giving customers what they want we get away from our original vision. Instead, stay true to your vision and offer one or two solid customer service techniques that will set you apart from the competition.
You need to fine tune the current systems you are using before you can add anything to the mix. There??™s nothing worse than launching a new program when you online casinos haven??™t even worked out the kinks of an old system.
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Good training is the key.
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I hope this has given you a look into what you need to do in order to have a quality customer service system in place. If you need help, try our FREE test drive and gain access to a wealth of resources, tools and coaching.
Karl Bryan, Leader Global Consulting
In the last post we talked about the first secret to building a solid customer service plan and how to decide what your vision is.
Today we’ll talk about the second secret in taking your satisfied customers to raving fans. You must know what your
customers want. Know who your customers are and you will know better how to serve them. Demographics are really important here. An upper-class woman in her 30’s is going to have completely different expectations
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There are four main areas you need to consider and plan when figuring out what your customers want:
These are all important when deciding what your customers want out of their shopping experience.
Listen to Your Customers
You need to listen
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conquer is knowing exactly what YOU want.
You are the captain of the ship and the visionary for the future of your business, so you need
Which these thoughts in mind you also need to take a few things into consideration when deciding on the actual programs and standards you’ll put into place.
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To your success!
Karl Bryan, Leader Global Consulting