There are a number of factors to take into consideration when prepping yourself and your company to approach the largest clients you’ll ever work with.
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The Rule of 1% is simply defined as adding to your customer service one percent at a time. Before you can do
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In upcoming posts we’re going to explore strategies of bagging the big clients and keeping them.
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In the last post we talked about how to figure out what your customers want out of a positive
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Avoid offering too many customer service options.
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In the last post we talked about the first secret to building a solid customer service plan and how to decide what your vision is.
Today we’ll talk about the second secret in taking your satisfied customers to raving fans. You must know what your
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