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Another Secret Revealed

Posted by Karl Bryan, Leader Global Consulting

In the last post we talked about the first secret to building a solid customer service plan and how to decide what your vision is.

Today we’ll talk about the second secret in taking your satisfied customers to raving fans. You must know what your

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There are four main areas you need to consider and plan when figuring out what your customers want:

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Read article / comment »

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Which these thoughts in mind you also need to take a few things into consideration when deciding on the actual programs and standards you’ll put into place.

  • Share your customer service vision with the rest of your staff.
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Now, that you know what you want you can starting thinking about how to meet those wants and create a positive customer service experience.

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To your success!

Karl Bryan, Leader Global Consulting